Should You Buy an E-Bike Online?
Welcome back to Daily Spokes! Today, we’re diving into an important question: Should you buy an e-bike online? While the convenience of online shopping is tempting, I’m going to share three key reasons why it might not be the best idea. Stick around until the end for a tip on how you might save money on your next bike purchase!
1. Electronic Issues: The Hidden Risks
One of the biggest concerns with buying an e-bike online is dealing with electronic issues. If something goes wrong with the bike’s electrical system and there are no authorized retailers nearby, you might struggle to find a shop that can repair it. Unfortunately, we’ve seen many e-bikes become expensive paperweights because parts aren’t available, or local shops aren’t authorized to service them.
At Kickstand Cycles, we used to work on the electrical components of all bikes, but after countless issues with ordering parts—delays, incorrect shipments, or even defective components—we had to stop servicing the electrical components of bikes from unauthorized brands. It’s not that bike shops don’t want to help; it’s simply not sustainable when manufacturers provide little to no support.
Most shops (including Kickstand Cycles) can handle basic maintenance like brakes and drivetrain tune-ups, but when it comes to electronics, warranty work, or proprietary systems, you could be left stranded with an online purchase.
2. Expert Knowledge and the In-Store Experience
Buying from a local bike shop means tapping into a wealth of cycling expertise. Bike shop employees live and breathe bicycles. They’re passionate riders who can help match you with the best bike for your needs, whether you’re commuting, riding trails, or just cruising around town.
Many customers come in thinking they know exactly what they want, only to change their minds after a conversation with a knowledgeable sales rep. By asking the right questions— riding style, terrain preferences, budget, and long-term needs—we can help customers find the best fit.
Another huge advantage of buying in-store? Test rides. You wouldn’t buy a car without a test drive, and bikes should be no different. Some bikes may look great on paper but ride poorly in reality. We’ve even had brands approach us about becoming authorized retailers, only to discover during test rides that their bikes had poor handling or design flaws. That’s something you can’t gauge from an online review.
3. Warranties and Hassle-Free Service
Warranty claims can be a nightmare when buying online. Some brands even void warranties if the bike isn’t assembled by a professional. Even if they do honor the warranty, you’re often left diagnosing the issue yourself, dealing with slow email responses, and waiting for parts.
When you buy from a local bike shop, you skip the hassle. If something goes wrong, just bring the bike in, and we’ll handle the warranty process. Bike shops have strong relationships with manufacturers, making claims much smoother. It’s peace of mind you won’t get from an online purchase.
Bonus: How to Save Money on an E-Bike
If you’re looking to save money, check for local rebates. In Albuquerque, our electric utility company PNM is currently offering a $250 instant rebate on qualifying e-bikes. Customers don’t have to do a thing—we take care of the paperwork. Other areas, like California, have rebates up to $1,000 for electric transportation. Be sure to check what’s available in your area!
Final Thoughts
While buying an e-bike online may seem convenient, the potential downsides—limited service options, lack of expert advice, and warranty headaches can make it a risky choice. Supporting a local bike shop means getting the right bike, professional service, and a hassle-free experience.
At Kickstand Cycles, we’re here to help with bike sales, rentals, and service. If you’re in Albuquerque, stop by and let’s find the perfect ride for you!
Cheers and happy riding!
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